Dataforge is a computer support company in Burlington, Ontario. We have been servicing customers since 1996, attributing our success to our core philosophy.
- Engage customers with both motivation and respect
- Be the direct point of contact for customers instead of a complex phone menu
- Understand customers' businesses as well as their requirements and goals
- Maintain healthy communication with our customers and follow up after resolutions
- Monitor equipment to predict failures before they even happen
- Utilize automation where appropriate in order to reduce customer costs
- Offer predictable costs on a Total Coverage Plan or hourly rate